Privacy Policy
Last updated: April 25, 2026
Zaboni ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Zaboni mobile application and related services.
1. Information We Collect
Information You Provide
- Phone Number: Used to verify your identity and create your account.
- Delivery Addresses: Addresses you save in the app for delivery purposes.
- Order Information: Details of the orders you place, including items and special instructions.
- Courier Application Data: If you apply to become a courier, we collect your name, vehicle information, and contact details.
Information Collected Automatically
- Location Data: With your permission, we collect your device's location to provide delivery services, show nearby restaurants, and enable real-time order tracking.
- Device Information: Device type, operating system, app version, and unique device identifiers.
- Usage Data: How you interact with the app, including pages visited and features used.
- Push Notification Tokens: Used to send you order status updates and relevant notifications.
2. How We Use Your Information
- Process and fulfill your delivery orders
- Verify your phone number and authenticate your account
- Connect you with available couriers in your area
- Enable real-time order tracking on the map
- Send order status notifications via push notifications
- Enable in-app chat between customers and couriers
- Calculate delivery fees based on your location and delivery zones
- Improve our services and user experience
- Respond to customer support inquiries
- Detect and prevent fraud or unauthorized use
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Couriers: Your delivery address and first name are shared with the assigned courier to complete the delivery.
- Restaurants: Your order details are shared with the restaurant preparing your food.
- Service Providers: Third-party services such as Firebase (push notifications) and mapping services. These providers are contractually required to protect your data.
- Legal Requirements: If required by law, court order, or governmental authority.
4. Location Data
Location access is required for core features including finding nearby restaurants, calculating delivery fees, and enabling real-time tracking. We collect location data only while you are actively using the app and do not track your location in the background without your knowledge.
5. Data Retention
We retain your personal information as long as your account is active or as needed to provide our services. Order history is retained for at least 12 months. You may request deletion of your account and data at any time.
6. Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your account and personal data
- Withdraw consent for location access at any time via your device settings
- Opt out of marketing communications
To exercise these rights, contact us at support@zaboni.app.
7. Children's Privacy
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Security
We implement industry-standard security measures including encrypted data transmission and secure storage. No method of transmission over the internet is 100% secure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via push notification.
10. Contact Us
- Email: support@zaboni.app
- Website: zaboni.app